Pre-loader

Shipping and return policy

Shipping policy

Delivery date

1. Jewelry products

Made-to-order items will be shipped within 2-4 weeks from the date of your order and transit will take 5-7 days.
In-stock items will be shipped within 4 days from the date of your order and transit will take 5-7 days.
*Some products are stocked in our physical store. Please ask us via Contact page about the stock information.

2. Other products

General goods, books and other stocked items will be shipped within 4 days from the date of your order and transit will take 5-7 days.

Carrier

UPS or Japan Post (EMS or Airmail)

Shipping Fee

DestinationMethodShipping fee (JPY)
Brunei, China, Hong Kong, Indonesia, Macau, Malaysia, Singapore,
South Korea, Taiwan, Thailand
UPS6,000-free over 100,000
Airmail2,000-free over 40,000
EMS (unavailable for jewelry)2,000-free over 40,000
Guam, India, NepalUPS7,000-free over 100,000
Airmail2,000-free over 40,000
EMS (unavailable for jewelry)2,000-free over 40,000
Australia,New Zealand
Canada, Mexico, Puerto Rico, US
UPS7,000-free over 100,000
Airmail3,000-free over 40,000
EMS (unavailable for jewelry)3,000-free over 40,000
Austria, Czech, Denmark, France, Finland, Germany, Iceland, Ireland, Italy, Luxemburg, Netherland, Norway, San Marino, Spain, Switzerland, Sweden, Turkey, UK
Russia
Oman, Qatar, Kuwait, Saudi Arabia, UAE
UPS10,000-free over 150,000
Airmail3,000-free over 40,000
EMS (unavailable for jewelry)3,000-free over 40,000
Uruguay, Ecuador, Djibouti, Chile, Paraguay, Argentina, Brazil
Egypt
UPS10,000-free over 150,000
Airmail4,000-free over 40,000
EMS (unavailable for jewelry)4,000-free over 40,000

*If your country is not mentioned above, please proceed to checkout or contact us.


Return policy

Please note that we do not accept returns or exchanges for your personal preference.
In case that the item is defective or incorrectly shipped by us, we will accept return or exchange at our expense.
However, if the product is not initially defective after our inspection, it will be returned to the customer as it is.

Also, if there is any damage to the product during delivery, please contact us.

Items subject to return
Defective items or misdelivery items

*The following cases are ineligible for returns or exchanges:
1. Items are used, worn, washed, cleaned or repaired, except try-on in a room.
2. Items are damaged or defaced by the customer.
3. Package or provided goods are lost, damaged or defaced.

Return Period
Within 7 days after you receive the items

Return method
Please contact us via Contact page.
Refund will be done to your original payment account. Otherwise, we exchange to the same product.

Pre-loader