Help & FAQs
However, in-stock items such as one-of-a-kind jewelry, general goods, and books will be shipped within 4 days. When you request a resize for in-stock items, it takes 2-4 weeks.
In addition, some products are stocked in our physical store. We can ship these items upon request. Please ask about this via the Contact page.
Q. Can I place a special order for wedding rings or one-of-a-kind jewelry?
Q. Do you sell the same products in the physical and online stores?
Q. How can I get the stock information of the physical store?
1. Jewelry products
Made-to-order items will be shipped within 2-4 weeks from the date of your order and transit will take 5-7 days.
In-stock items will be shipped within 4 days from the date of your order and transit will take 5-7 days.
*Some products are stocked in our physical store even if they are not mentioned as in-stock items on the online store. Please ask about the latest information via the Contact page.
2. Other products
General goods and books will be shipped within 4 days from the date of your order and transit will take 5-7 days.
Q. Can you expedite the delivery date?
Q. Can you ship on the same day of order?
All payments are made securely through Shopify or PayPal.
Credit card by Shopify Payment
Visa, Mastercard, American Express
Please choose this option to pay by credit or debit card. With Shopify Payment, you will not be redirected to an external website, so you can have a seamless payment process.
Please choose this option to pay by credit card or the bank account registered with your PayPal account. With this option, you do not need to enter your credit card number or bank account into our site.
Apple Pay & Google Pay
They are available when you are shopping with your mobile phone or tablet.
You can use your address and payment information which are registered in your phone.
*Amazon Pay and bank transfer payment are available only in Japan.
Q. Do I need to pay in advance?
Your payment will be confirmed upon completion of your order (it may take a few days for the payment to be charged to your credit card or PayPal account).
Q. Which currency will I pay in?
Please note that all prices which are shown in currencies other than JPY include conversion fee (1.5% for US and 2% for other countries), on the other hand, 10% sales tax is deducted from them.
Q. Can I pay by Amazon Pay?
Q. Do I have to pay taxes?
For further information, please refer to our Shopping Guide or the Shipping Calculator in the cart page.
We also accept cancellations of stocked items if you notify us before we ship your order.
Please notify us of cancellation requests via the Contact page, and include your order number.
Q. How will you refund my payment when I cancel my order?
■Return and exchange
In cases when the item arrives defective or is incorrectly shipped by us, we will accept returns or exchanges at our expense.
However, if the product is not found to be defective upon inspection, it will be returned to the customer as is.
Also, if there is any damage caused to the product during delivery, please contact us.
Items subject to return
Defective items or misdelivered items
*The following cases are ineligible for returns or exchanges:
1. Items that are used, worn, washed, cleaned, or repaired (excluding items that have been tried on only briefly indoors).
2. Items that are damaged or defaced by the customer.
3. Items whose packaging or accompanying goods are lost, damaged, or defaced.
Returns can be made within 7 days after receipt of the item.
Please contact us via the Contact page. Refunds will be made to the original payment account. Otherwise, exchanges can be made for the same product.
Q. Can I return or exchange the product if a problem occurs after using it for a while?