Help & FAQs
However, in-stock items like one-of-a-kind jewelry, general goods and books will be shipped within 4 days.
In addition, some products are stocked in our physical store. We can ship these items upon your request. Please ask us via Contact page.
Q. Can I place a special order for wedding rings or one-of-a-kind jewelry?
Q. Do you sell same products in the physical store and online store?
Q. How can I get the stock information of the physical store?
1. Jewelry products
Made-to-order items will be shipped within 2-4 weeks from the date of your order and transit will take 5-7 days.
In-stock items will be shipped within 4 days from the date of your order and transit will take 5-7 days.
*Some products are stocked in our physical store. Please ask us via Contact page about the stock information.
2. Other products
General goods, books and other stocked items will be shipped within 4 days from the date of your order and transit will take 5-7 days.
Q. Can you expedite the delivery date?
Q. Can you ship on the same day of order?
Any payment is made securely by Paypal or Shopify.
Credit card (by Shopify Payment)
Please choose this option when you want to pay by your credit or debit card.
You can pay your credit card or bank account registered on your Paypal account.
Amazon Pay and bank transfer are available only in Japan.
Q. Do I need to pay in advance?
Your payment will be confirmed upon completion of your order (it may take a few days for the payment to be charged to your credit card or Paypal account).
Q. Which currency is applied to my payment?
Q. Can I pay by Amazon Pay?
Q. Do I have to pay taxes?
For further information, please refer Shopping guide.
Also, we accept your cancel for stocked items before we ship your order.
When you want to cancel, please tell us via Contact page with your order number.
Q. How will you refund when I cancel my order after a payment?
■Return and exchange
In case that the item is defective or incorrectly shipped by us, we will accept return or exchange at our expense.
However, if the product is not initially defective after our inspection, it will be returned to the customer as it is.
Also, if there is any damage to the product during delivery, please contact us.
Items subject to return
Defective items or misdelivery items
*The following cases are ineligible for returns or exchanges:
1. Items are used, worn, washed, cleaned or repaired, except try-on in a room.
2. Items are damaged or defaced by the customer.
3. Package or provided goods are lost, damaged or defaced.
Within 7 days after you receive the items
Please contact us via Contact page.
Refund will be done to your original payment account. Otherwise, we exchange to the same product.
Q. Can I return or exchange the product if a problem occurs after using it for a while?
Q. There seems to be a scratch on the surface of the stone.
These stones may appear to have scratches or inclusions on the surface depending on how the light hits them, but they are not cracks or chips.
We check each natural stone carefully with a loupe and re-polish them. Even after the product is finished, we check each product again before shipping it.